Proof of Residence: Why It’s Needed and How Best to Provide It

When opening a Payoneer account, you might be asked to provide a proof of residence documenting that the address you used to register is indeed where you live. We request proof of residence for several reasons, namely, to protect all our customers’ accounts. Along with the other verification procedures set by the different regulatory bodies…

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Payoneer Team

When opening a Payoneer account, you might be asked to provide a proof of residence documenting that the address you used to register is indeed where you live. We request proof of residence for several reasons, namely, to protect all our customers’ accounts. Along with the other verification procedures set by the different regulatory bodies we belong to, proof of residence allows Payoneer to protect against fraudulent and illegal activities. Here, we’ll cover the correct way to submit a proof of residence, helping to ensure a smooth registration process so you can start taking advantage of your Payoneer account.

What Can I Use as A Proof of Residence?

You have several options when it comes to submitting a proof of residence. Acceptable documents include:
  • Utility bill – A scanned copy of a utility bill (gas, water, electricity, landline phone, internet or cable bills are acceptable), no older than three months. The bill needs to include your name and the exact address you used when registering to Payoneer.
  • Bank statement – A scanned bank statement, no older than three months, containing your name and the exact address you used when registering to Payoneer.
  • Rental agreement – A scanned copy of a complete rental agreement containing your name and the exact address you used when registering to Payoneer, together with a utility bill no older than three months in your landlord’s name.

Ensuring Your Proof of Residence is Properly Submitted

In addition to using the right type of document, there are several guidelines you need to follow to ensure your proof of residence is properly submitted, including:
  • Your document needs to clear and readable.
  • Your document needs to be in color.
  • You need to submit the entire document, from end to end.
  • If you’re sending in your proof of residence through your mobile, it’s best to take a picture of the document and not to compress the image instead of using a scanning app.
That’s it! If you have any questions regarding your proof of residence, visit our customer support center by clicking below. [cta-button text=”Customer Support Center” url=”https://payoneer.custhelp.com/app/login_form/redirect/Contact_us” color=”#FF4800″ type=”my-account-action”]

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